Cascadia Vehicle Tents

Common Questions

Got a question that’s not answered here?

Give us a call at 541-312-8368 or click the button below to send an email…

Contact Us

Frequently Asked Questions


What is the Return Policy?

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your CVT purchase, you can return it for a replacement or refund. Items must be returned within 30 days of purchase.

CVT’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. After you purchase one of our products and decide you would like to return it for any other reason than quality and craftsmanship there is a 20% restocking fee.


Do you charge for installation?

Yes, there is a flat-fee for all installs.

  • $125.00 – $200.00 for tents
  • $35.00 for awnings
  • starting at $60.00 for racks

How much weight can my roof rack hold?

Generally 100-200 lbs. By law you are allowed 165 lbs going down the highway.When you are parked (static weight) it is a different story. Read your owners manual to get exact weight limit. If you need a rack system or more capacity any local Thule, Yakima dealer can provide a solution.


Is my roof strong enough to handle the weight of the tent and occupants?

Cascadia Vehicle Tents are designed to mount simply on your stock rack system or on a couple of Thule, Yakima and other aftermarket crossbars, the same as you would use to carry your bicycles, canoe or kayak.

The rack system transfers the weight to the structural parts of your car’s roof. All roof racks carry a dynamic weight rating, to provide guidance on the tested limitations of the rack system when the vehicle is in motion. Most racks carry a maximum 165 pound dynamic rating, which means the rack can support 165 pounds of weight while driving down the road. Cascadia Vehicle Tents weigh only 108 pounds, so the rack system can easily handle the weight on most vehicles. When you are occupying to tent, this is a “static load”, much more gentle and the racks can easily handle this weight. Always check with the manufacturer of your car and of your roof rack to determine the applicable weight limitations as they vary from vehicle to vehicle.


What can I do to minimize Condensation?

Condensation is the creation of moisture caused by body heat and cold outside temperatures.  You cannot prevent condensation completely but there are a few ways to minimize it.

  1. Ventilation is key, keep your vents open and allow as much air flow through the tent as conditions allow.
  2. Anti-condensation mats, Using an anti-condensation mat will lift the mattress off the floor of the tent and provide air flow.
  3. Try not to bring wet items into the sleeping area of tent.

 

What are my shipping options?

All flat shipping rates are shown to the lower 48 states. Alaska, Hawaii and Puerto Rico are not included in the lower 48 states. Please call for a quote to these locations. Should you require shipping to a different location contact us with your requests, we have the ability to ship worldwide.


What is the warranty?

Our Warranty: Your Cascadia Vehicle Tent is warranted against defects in material and manufacturing for 2 year on fabric tents and 4 years on hard-shells from the date of original purchase. CVT will repair or replace, at its option, any defects during the warranty period. This warranty does not extend to normal wear and tear, or to damage or cosmetic blemishes sustained during use. CVT will repair or replace at our option. In the event that the tent must be returned to our repair facility for inspection and repair/replacement, owner must assume the cost and liability of freight. Shipping damage is the responsibility between tent owner a freight company.

Please do not Sign or accept any Damaged products as it becomes yours and there is nothing CVT can do to claim it damaged through the shipper! You have 15 minutes by law to go over your shipment. Please open it and go through it.

Claim Instructions:

  1. Provides digital images showing conclusive proof of the defect
  2. Submits proof of date of original purchase.
  3. This warranty does not cover damage resulting from accident, misuse, abuse, tampering, unreasonable use or normal wear and tear.

CVT-Cascadia Vehicle Tents, INC. MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR PARTICULAR USE.


Can I Upgrade My Tent?

YES YOU CAN! CVT allows you to upgrade anytime you would like. We will take your CVT tent or a competitor’s tent for a trade up in on a new CVT Tent.


What are the fabrics used on your tents?

Ripstop fabrics are woven farics often made out of nylon, using a special reinforcing technique that makes them resistant to tearing and ripping. During weaving (thick) reinforcement threads are interwoven at regular intervals in a crosshatch pattern. The intervals are typically 5 to 8 millimeters (0.2 to 0.3 in). Thin and lightweight ripstop fabrics have a 3-dimensional structure due to the thicker threads being interwoven in thinner cloth. but more modern weaving techniques make the ripstop threads less obvious.

Ripstop fabric, sometimes called a sports fabric, is a woven, lightweight, nylon-threaded material that resists tearing and ripping. Ripstop fabric can be water resistant and is commonly used for camping equipment such as tents and the outer shells of sleeping bags. It is also used to make hang glider and parasail wings, parachutes, hot air ballons, sails, kites, flags, banners and sports clothes. The tough beating ripstop fabric can take makes it ideal for any application that requires material that won’t fail under stress.


How do I take care of my Roof Top Tent?

When you first get your CVT Roof Top Tent we recommend that you lightly spray the tent with water including the fly. This will allow the thread and the fabric to swell up and seal holes in your tent from the sewing needle.

When the fabric is sewn together the thread that is used is also poly-cotton, and expandable and because it has the ability to absorb liquid, when it does it increases and fills the holes created by the sewing needle.


Can I cook or put a candle in my tent?

NO! WARNING! DO NOT OPERATE ANYTHING THAT BURNS FUEL IN A TENT: i.e. STOVE, CANDLE, GAS LANTERN OR A PROPANE HEAT BUDDY.

Combustion consumes oxygen and can produce dangerous levels of carbon monoxide, which could lead to serious injury or death. Although most tent materials are treated with a fire retardant they will burn if left in contact with a continuous ignition source and so will you. Also your Tent will sweat like crazy! Yes that means condensation! Please be careful and always think before you act.


What should I do when I meet the shipper to get my tent?

Please do not Sign or accept any Damaged products as it becomes yours and there is nothing CVT can do to claim it damaged through the shipper! You have 15 minutes by law to go over your shipment. Please open it and go through it.

Here is a check list when receiving your tent:

  1. Look at outside of box thoroughly.
  2. If there is a sign of damage to the box please open it and make sure it has /does not affect the tent.
  3. If there is a hole or damage to the tent please return it.
  4. If you do not return it you can keep it, sign the shipping form as damaged so you can later claim your damages.
  • If you do not sign it as damaged you will not be able to claim it.
  • There is also a 2 week hidden file you can do but you have to file a claim within 2 weeks or you lose your rights.